Refund, cancellation and delivery policy

1. Who sells the services

The services in our shop are sold by Nordic Food S.L. (trading as Marketing Group Málaga and NewInSpain.es), CIF ESB93633055, Calle Cardos 2, 29018 Málaga, Spain. Contact: support@newinspain.es.

2. What you buy

All products in our shop are digital advertising and marketing services on NewInSpain.es: business listings, banner placements, topic sponsorships, newsletter mentions, social media posts, sponsored articles and banner design. We do not sell or ship physical goods.

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3. Delivery

• After payment you receive an order confirmation and an invoice by email.
• We contact you within 1 business day to collect what we need, for example your logo, text, images, banner files or links.
• Listings, banners and sponsorships go live within 3 business days after we have received all the material. Your paid period starts on the day your ad goes live, not on the day you pay.
• Sponsored articles are published within 10 business days after we have received your material and you have approved the text.
• Newsletter mentions are included in the next newsletter after we have received your material. Social media posts are published on the agreed date.
• Banner design is delivered within 5 business days and includes 2 rounds of changes.
• We send you a link or screenshot when your ad or content is live.

4. Cancellation before delivery

You can cancel an order free of charge until your ad, listing or content goes live, or until we have started on design or writing work. Write to support@newinspain.es with your order number, and we refund the full amount.

5. After your ad has gone live

• Periods that have already started are not refunded. This includes prepaid periods of 3, 6 or 12 months, which are sold at a discount.
• Monthly listings and campaigns have no minimum term. You can cancel by email before the next period starts, and you will not be charged again.
• Completed design work, published articles, newsletter mentions and social media posts cannot be refunded.

6. If we cannot deliver

If we cannot deliver what you paid for, for example because a placement is no longer available or your ad was offline for reasons on our side, we offer you an equivalent placement or extend your period. If you prefer, we refund the part of the service you have not received.

7. Refused ads

We review every ad and listing before it goes live. If we refuse your ad because it does not fit our rules or readers, we refund the full amount.

8. Consumers

Our services are meant for businesses. If you buy as a consumer in the EU, you have the right to withdraw from the purchase within 14 days without giving a reason. If you ask us to start before the 14 days have passed, you pay for the part already delivered, and you lose the right of withdrawal once the service has been fully delivered.

9. How refunds are paid

Refunds are paid to the card you used for the payment, within 14 days after we have approved the refund. You receive a credit note by email.

10. Complaints

If you are not happy with a service, write to support@newinspain.es. We answer within 2 business days. These terms are part of our Terms & Conditions.