Safety & Emergency
Safety and emergencies in Spain: numbers, alerts and scams
Emergency numbers, which police to call, the terrorism alert level, phone alerts, AlertCops, common scams and beach and heat safety in Spain.
Updated: October 2026
Spain is generally a safe country to live in, but knowing who to call and how the alert systems work makes a real difference when something goes wrong. This guide covers emergency numbers, the different police forces, the national terrorism alert level, emergency alerts on your phone, the AlertCops app, the most common scams, and how to stay safe on the beach and in the heat.
Emergency numbers to save today
The number to remember is 112. It is free, works from any mobile or landline (even without credit), covers police, ambulance and fire brigade, and operators in tourist areas can often help in English and other languages.
| Number | Service | When to use it |
|---|---|---|
| 112 | General emergencies | Any emergency: medical, fire, crime, accident |
| 091 | Policía Nacional | Crime in cities and larger towns, documents and foreigners’ matters |
| 062 | Guardia Civil | Rural areas, smaller towns, motorways and traffic |
| 092 | Policía Local | Local issues such as noise, parking, neighbour problems |
| 016 | Gender violence helpline | Advice and support; free and confidential |
| 900 202 202 | Salvamento Marítimo | Emergencies at sea |
In Catalonia the Mossos d’Esquadra and in the Basque Country the Ertzaintza take over many tasks of the national police. Medical emergency numbers such as 061 also exist in some regions, but 112 always works.
Terrorism alert level
Spain uses a five-level anti-terrorist alert scale under its national prevention plan. According to the Ministry of the Interior, the country is at level 4 out of 5 (high risk), where it has stayed for several years. The ministry regularly reinforces this level with extra police presence around Christmas, Easter (Semana Santa) and big events, focusing on transport hubs, shopping areas, religious celebrations and crowded public spaces.
Level 4 does not mean an attack is expected; it means security forces work with permanent extra measures. For residents it mostly shows up as more visible police at stations, airports and events. Spain has suffered serious attacks in the past, including in Madrid in 2004 and Barcelona in 2017, and its security services work closely with EU partners. Practical steps for you:
- Report anything suspicious to 112, 091 or 062, or discreetly through AlertCops.
- Follow official instructions at events and transport hubs, and carry ID.
- Check the current level on the Ministry of the Interior website, as it can change at short notice.
Emergency alerts on your phone and the AlertCops app
ES-Alert
Since February 2023 Spain has used ES-Alert, a public warning system that sends messages straight to all mobile phones in an affected area, for example during floods, wildfires, extreme weather or chemical accidents. You do not need to sign up. If you receive one, read it carefully and follow the instructions; it may tell you to stay indoors, avoid driving or move to higher ground.
AlertCops
AlertCops is the official app of the Ministry of the Interior for contacting the Policía Nacional and Guardia Civil. With it you can:
- Report a crime or danger and chat with the nearest police centre, with automatic translation, and send photos, video or audio.
- Set up an SOS button that alerts your chosen contacts and, if you choose, the police.
- Receive location-based safety warnings and, at some events, use the Guardián function, which shares your position during the event.
Common crimes and scams
Violent crime is relatively uncommon, but petty theft and scams target newcomers and visitors. Watch out for:
- Pickpockets and distraction thefts: on public transport, at markets, terraces and beaches. Someone pointing out a “stain” on your clothes or asking you to sign a petition may be working with a thief.
- Fake bank messages: SMS or calls claiming to be your bank and asking for codes. Banks never ask for your full PIN or one-time codes.
- Rental scams: attractive flats that require a deposit before a viewing. Never pay before seeing the property and checking the owner; see our guide to renting in Spain.
- Fake officials: people posing as plain-clothes police, gas inspectors or utility staff. Ask for ID and call the company or 091 to check.
- Car tricks: someone signalling a flat tyre on the motorway so you stop. Drive on to a busy service station before checking.
If you are a victim, report it (poner una denuncia) at a police station or, for some minor crimes, online. You need the report for insurance claims and to replace stolen documents.
Beach, sea and heat safety
- Beach flags: green means bathing is allowed, yellow means take care, red means no swimming. Respect lifeguards’ instructions and swim at supervised beaches when possible.
- Currents and jellyfish: if caught in a current, swim parallel to the shore. For jellyfish stings, ask the lifeguard post for help.
- Heatwaves: summers are getting hotter. Avoid the sun in the middle of the day, drink water regularly, and check on older neighbours. Follow weather warnings from AEMET, Spain’s weather agency.
- Wildfires: never light fires or barbecues in the countryside in summer, and leave the area if authorities tell you to.
- Heavy rain (DANA): autumn storms can cause flash floods. Never drive through flooded roads or shelter in underground garages.
Make sure you also know how the health system works before you need it; see our guide to healthcare for foreign residents and our overview of hospitals in Spain.
Useful links
- Ministry of the Interior: level 4 of 5 anti-terrorist alert (Spanish)
- Ministry of the Interior: the ES-Alert warning system (Spanish)
- AlertCops official website
- Hospitals in Spain
- Renting in Spain as a foreigner
FAQ: safety in Spain
What is the emergency number in Spain?
Call 112 for any emergency. It is free, works from any phone and connects you to police, ambulance or fire services.
What is Spain’s current terrorism alert level?
The Ministry of the Interior has kept Spain at level 4 out of 5 for several years, with temporary reinforcements around holidays and major events. Check interior.gob.es for the latest decision.
Do I need to sign up for emergency alerts?
No. ES-Alert messages reach all mobile phones in the affected area automatically. AlertCops is a separate app you can download for police contact and SOS features.
Which police should I call?
In an emergency, just call 112. Otherwise use 091 (Policía Nacional) in cities, 062 (Guardia Civil) in rural areas and on main roads, and 092 for local matters.
Disclaimer: This article is general information only. Alert levels, numbers and procedures can change – always follow instructions from the emergency services and check official sources.
Safety & Emergency
Power cuts in Spain: how to be prepared at home
What the April 2025 blackout taught us: what to keep at home, fridge and food safety, medical devices and how to report a power fault in Spain.
Most power cuts in Spain are short and local: a storm brings down a line, a transformer fails, or the main switch in your flat trips. But on 28 April 2025 the whole of mainland Spain and Portugal lost power at the same moment, and many households realised they had no torch, no cash and no idea how long the food in the fridge would last. This guide explains what happened that day, what is worth keeping at home, how to handle food and medical equipment, and who to call when the lights go out.
What happened in the April 2025 blackout
At 12:33 (Spanish time) on Monday 28 April 2025, the electricity system of continental Spain and Portugal collapsed. According to ENTSO-E, the association of European grid operators, the rest of the European network saw no significant disturbance, and only a small area of south-west France near the border was briefly affected.
Power came back region by region during the afternoon and night. Red Eléctrica reported that by 06:00 the next morning all transmission substations were back in service and more than 99% of demand on the mainland had been restored. Trains stopped, traffic lights went dark, and many people found that card terminals, lifts, internet and mobile coverage stopped working as well.
ENTSO-E’s final report, published on 20 March 2026, found no single cause. It describes a combination of interacting factors, including power oscillations, gaps in voltage control and generators disconnecting in Spain, which led to fast voltage rises and a cascade of further disconnections. The lesson for households: a nationwide blackout is rare, but it can happen without warning.
What to keep at home
In March 2025 the European Commission advised households across the EU to be able to manage on their own for at least 72 hours in a crisis. For a power cut, that means a small kit you can find in the dark:
- Light: a torch or headlamp for each adult and spare batteries. Avoid candles where possible, as they are a fire risk.
- A battery or wind-up radio: when mobile data and the internet fail, radio is often the easiest way to follow official updates.
- Charged power banks: enough to keep your phones going for a day or two.
- Cash in small notes: card machines and cash machines do not work without power.
- Water and food that needs no cooking: bottled water, tinned food, bread, nuts, a manual tin opener. Buildings that rely on electric water pumps can lose tap water when the power goes.
- Medicines and a first-aid kit: plus a printed list of important phone numbers, in case your phone dies.
- A full tank or charged car: fuel pumps need electricity too.
If you want to keep a fridge, a router or medical equipment running for longer, a portable power station is a practical option. These are large rechargeable batteries with normal sockets, and some can be charged from a solar panel. ALLPOWERS (ad) sells portable power stations and solar generators. Check the capacity against what you want to power.
Never run a petrol generator, barbecue or camping stove indoors or on a closed balcony. They produce carbon monoxide, which you cannot see or smell.
Fridge, freezer and food safety
The most important rule is to keep the doors closed. Food safety guidance from the US government’s FoodSafety.gov, which is widely used as a reference, says:
- Fridge: keeps food cold for about 4 hours if the door stays shut.
- Full freezer: holds its temperature for about 48 hours, or about 24 hours if it is half full.
- After more than 4 hours without power: throw away perishable fridge food such as meat, fish, eggs, milk and leftovers.
- Frozen food: can be refrozen if it still has ice crystals or is at 4°C or below.
In summer on the Costa del Sol, kitchens warm up quickly, so be stricter rather than more relaxed. A cheap fridge thermometer helps you decide. If in doubt, throw it out. Our guide to staying safe in a Spanish heatwave also covers keeping cool without air conditioning.
Medical devices and vulnerable people
If someone in your home depends on electrical medical equipment, such as an oxygen concentrator, home ventilation or a powered wheelchair, plan ahead:
- Ask the doctor or equipment supplier how long the device runs on its own battery and whether a backup battery or oxygen cylinder is available.
- Keep the supplier’s 24-hour phone number written down, not only in your phone.
- Medicines that must be kept cold, such as insulin, need a plan too. Ask your pharmacist how long they can stay out of the fridge.
- Check on elderly neighbours, especially those living alone on upper floors where the lift will not work.
After the 2025 blackout, Spain’s Ministry of Health started work on a royal decree to define “electro-dependent” people and create a national register. As of October 2026 it is still a draft and not in force, so do not rely on anyone knowing about your situation automatically. If life is at risk, call 112.
Is it just you, or the whole street?
Before you call anyone, check whether the street lights, the stairwell or your neighbours have power. The distribution company e-distribución, which runs the grid in most of Andalucía, gives this advice:
- The street has no power either: it is probably a general fault or a planned cut. Check the outage map on your distributor’s website.
- Only your home is affected: switch off your appliances, switch off the main switch (ICP) in your fuse box, wait a few seconds and switch it on again. Smart meters can also cut supply if you exceed your contracted power.
- Still nothing: the problem may be in your own installation, and you need an authorised electrician (instalador autorizado).
Who to call and how to report a fault
In Spain the company you pay for electricity (the retailer, or comercializadora) is often not the company that owns the cables (the distributor, or distribuidora). Faults on the network are the distributor’s job. Its name and 24-hour fault number are printed on your electricity bill. In most of Málaga province the distributor is e-distribución, which lets you report faults by phone and through the chat on its website.
If you are still learning how Spanish bills work, see our guide to electricity, water, gas and internet bills in Spain.
Call 112 only for emergencies: fallen cables, fire, someone trapped in a lift or a person whose life depends on power. During a large blackout, keep calls short so the network stays free for emergencies.
After the power comes back
- Switch appliances back on one by one, so you do not trip the main switch.
- Check fridge and freezer food using the rules above.
- If appliances were damaged by a power surge, take photos and keep the receipts. Your home insurance may cover electrical damage, so check your policy.
Power cuts often come with storms. Our guide to floods, DANA storms and weather warnings explains how to follow AEMET warnings and prepare your home.
FAQ: power cuts in Spain
How long did the April 2025 blackout last?
It started at 12:33 on 28 April 2025. Power returned gradually over the afternoon and night, and by 06:00 the next morning Red Eléctrica reported that more than 99% of mainland demand was back.
Is food in the fridge still safe after a power cut?
If the door stayed closed and the cut lasted less than about 4 hours, it is usually fine. After that, throw away perishable food such as meat, fish, eggs and dairy. A full freezer keeps food frozen for about 48 hours if you keep it shut.
Who do I call when my electricity goes off?
Call the distribution company, not the company you pay. Its name and fault number are on your electricity bill. Call 112 only if there is danger to people.
Can I use a generator in my flat?
Not a fuel-powered one. Petrol and gas generators must only be used outdoors, well away from windows, because of carbon monoxide. Battery-based portable power stations do not have this problem.
Useful links
- ENTSO-E: 28 April 2025 Iberian blackout reports
- e-distribución: power faults and what to check (Spanish)
- FoodSafety.gov: keeping food safe when you lose power
Disclaimer: This article is general information, not legal or financial advice. Rules and prices change, so check with the official source before you decide. Links marked “(ad)” are affiliate links – NewInSpain may earn a commission at no extra cost to you.
Pets
Processionary caterpillars in Spain: a danger to dogs
Pine processionary caterpillars can seriously injure dogs. When the risk is highest, the symptoms and what to do if your dog touches one.
Updated: October 2026
Every year Spanish vets warn dog owners about the pine processionary caterpillar (oruga procesionaria). The caterpillars live in pine trees all over Spain, including parks, gardens and urbanisations on the Costa del Sol, and their hairs can cause serious injuries to dogs – and rashes in people. Here is what to look for, when the risk is highest and what to do if your dog touches one.
What is the processionary caterpillar?
The pine processionary (Thaumetopoea pityocampa) is a moth whose caterpillars spend the winter in white, silky nests in pine trees, and sometimes cedars. When they are ready to bury themselves in the ground, they leave the tree and walk nose-to-tail in long lines – the “procession” that gives them their name.
When is the risk highest?
The nests appear in pine trees in autumn and winter. The dangerous period is when the caterpillars come down to the ground, usually from late winter into spring. In warm areas such as the Costa del Sol this can start as early as January, and a mild winter can bring it forward. Keep an eye out from the turn of the year until the end of spring.
Why it is dangerous for dogs
Each caterpillar is covered in thousands of tiny hairs containing a toxin. Dogs are curious and sniff, lick or pick up the caterpillars, and the hairs break off and stick to the mouth, tongue and eyes. Even dead caterpillars and empty nests can be harmful.
Signs to watch for:
- Heavy drooling and pawing at the mouth
- A swollen or discoloured tongue or lips
- Vomiting
- Red, itchy skin or eyes
- Restlessness or difficulty breathing
What to do if your dog touches one
- Go to a vet straight away. This is an emergency – the tongue can be permanently damaged within hours.
- Rinse, do not rub. On the way, rinse the mouth and affected area gently with plenty of water. Rubbing breaks the hairs and releases more toxin.
- Protect yourself. Use gloves if you can, so the hairs do not get on your skin.
- Keep the dog calm and stop it licking or rubbing its face.
How to prevent it
- Walk your dog on a lead near pine trees from January to spring, and avoid pine woods and parks with nests.
- Look up: white silk “bags” in pine branches mean nests.
- Never touch nests or caterpillars, and teach children not to either.
- If you have pines in your garden, ask a gardening or pest-control company to remove nests safely in autumn or early winter. Some town halls treat trees in public areas – report nests in parks to the town hall.
Looking for a gardener on the Costa del Sol? Find local companies in our Find a Business directory. More pet guides: Pets in Spain.
FAQ: processionary caterpillars
Are processionary caterpillars dangerous to people?
The hairs can cause itchy rashes, eye irritation and, rarely, allergic reactions. Wash the skin with water and see a doctor if symptoms are strong or affect the eyes.
Can cats be affected?
Yes, although cats are usually more careful than dogs. The symptoms and the first aid are the same.
Should I remove nests myself?
No. Let a professional do it with protective equipment. Disturbing a nest can spread the hairs.
Disclaimer: This article is general information, not veterinary advice. If your pet shows symptoms, contact a vet immediately.
Safety & Emergency
Staying safe in a Spanish heatwave: warnings, heat stroke and climate shelters
How AEMET heat warnings work, the signs of heat stroke, where to find climate shelters and the rules on outdoor work, pets and cars during a Spanish heatwave.
Updated: October 2026
Spanish summers are getting longer and hotter, and a heatwave here can be far more intense than anything many newcomers have lived through. This guide explains how the official heat warnings work, how to recognise heat exhaustion and heat stroke, where to cool down for free, and what the rules say about outdoor work and leaving pets in cars. For emergency numbers and general safety, see our guide to safety and emergencies in Spain.
How AEMET heat warnings work
AEMET (Agencia Estatal de Meteorología) is Spain’s national weather agency. Under its Meteoalerta plan it issues warnings for adverse weather, including high temperatures, up to 72 hours ahead. Warnings use three colours:
| Level | What AEMET means | What you should do |
|---|---|---|
| Yellow | Low danger, but vulnerable people and those in exposed places may be affected | Stay alert, plan activities for cooler hours, keep an eye on older relatives and children |
| Orange | Significant danger with possible serious impacts | Take precautions, limit physical effort outdoors, follow updates |
| Red | Extraordinary danger with very severe impacts possible | Follow instructions from the authorities and avoid non-essential travel and outdoor activity |
Heat warnings are based on forecast maximum temperatures, and the thresholds are different for each warning zone. A temperature that triggers a yellow warning on the northern coast may be an ordinary summer day in inland Andalusia, so do not compare warnings between regions by the number alone. Check the warning for the zone where you actually are on the AEMET website or the official AEMET app.
Es-Alert messages on your phone
In serious situations, regional emergency services can send an Es-Alert message straight to every mobile phone in the affected area, with a loud tone even if your phone is on silent. You do not need to register. Read the message carefully: it may tell you to stay indoors in the hottest hours or avoid certain activities. How Es-Alert works is explained in more detail in our general safety guide.
Heat exhaustion and heat stroke: know the signs
Heat illness often builds up slowly. Heat exhaustion comes first: heavy sweating, tiredness, dizziness, headache, nausea, cramps and intense thirst. If you or someone else feels like this, move to a cool place, lie down, loosen clothing and sip water. Symptoms should improve within about half an hour.
Heat stroke (golpe de calor) is a medical emergency. According to Spain’s Ministry of Health, the warning signs include:
- Red, hot and dry skin
- A fast pulse
- An intense headache
- Confusion or strange behaviour
- Loss of consciousness
What to do:
- Call 112 straight away and say you suspect heat stroke (golpe de calor).
- Move the person to the coolest, shadiest place you can find.
- Cool the body with cold, wet cloths, a fan, or a cool shower if they are conscious and able to stand.
- Do not give drinks to someone who is confused or drowsy, as they may choke.
Everyday habits that make a difference
Locals have long lived with heat, and many of their habits are worth copying:
- Keep the house dark: close blinds (persianas) and shutters in the morning on the sunny side, and open windows only at night when the air outside is cooler.
- Shift your day: do errands, exercise and gardening early in the morning or after sunset. Avoid the sun from roughly midday to late afternoon.
- Drink before you are thirsty: water is best. Alcohol and very sugary drinks make dehydration worse.
- Eat light: salads, gazpacho and fruit are traditional for a reason.
- Dress for it: loose, light-coloured clothing, a hat and sunglasses.
- Check your medication: some medicines (for example certain blood pressure drugs and diuretics) affect how your body copes with heat. Ask your doctor or pharmacist before summer.
Climate shelters: free places to cool down
Many Spanish cities now run refugios climáticos (climate shelters): air-conditioned public buildings such as libraries, civic centres, museums and markets, plus shaded parks and outdoor spaces where anyone can rest without paying. They are aimed especially at people who cannot keep their homes cool.
- Barcelona has one of the largest networks, with several hundred municipal sites.
- Málaga publishes an interactive map of its climate comfort areas, shade corridors and shelters on the city’s environment website.
- Bilbao, Valencia, Zaragoza and other cities also run networks, but many smaller towns have none.
Opening hours vary, and some shelters close in August or at weekends. Search for “refugios climáticos” plus your town name on your ayuntamiento (town hall) website before the hot season starts. Shopping centres and public libraries are a good fallback.
Outdoor work, pets and cars
If you work outside
Since May 2023 Spanish workplace rules (Real Decreto-ley 4/2023, which amended the workplace safety regulation RD 486/1997) require employers to protect people who work outdoors from extreme heat. Measures must be based on the risk assessment and can include banning certain tasks during the hottest hours. When AEMET or the regional weather service issues an orange or red warning and other measures are not enough, the employer must adapt working conditions, including reducing or changing working hours. This applies to construction, agriculture, delivery, gardening and similar jobs. If you are self-employed, apply the same logic to your own schedule. Read more about your rights in our guide to the Spanish job market.
Pets
- Walk dogs early or late: pavements and sand can burn paws. Test the ground with the back of your hand for a few seconds.
- Water and shade at home: leave fresh water and a cool, shaded spot, and never leave animals on a sunny terrace.
- Watch for signs: heavy panting, drooling, weakness or vomiting need a vet quickly. Flat-faced breeds and older animals are most at risk.
Cars
A parked car in the Spanish sun heats up within minutes. Never leave a child or a pet inside, not even “just for a moment”. Spain’s animal welfare law (Ley 7/2023) forbids leaving animals alone in closed vehicles in conditions that put them at risk, and fines can be very high. See our guide to Spain’s animal welfare law. If you see a child or animal in distress in a locked car, call 112.
Look out for older neighbours
People over 75, babies, people with chronic illness and those living alone are the most vulnerable in a heatwave. Many older Spaniards live alone in flats on upper floors without air conditioning. A short knock on the door can save a life:
- Check in at least once a day during an orange or red warning.
- Make sure they have water, can keep blinds closed and know where the nearest climate shelter is.
- Offer to do their shopping so they do not have to go out at midday.
- If someone seems confused, very weak or does not answer, call 112.
Make sure you are registered with a health centre before summer; our guide to healthcare for foreign residents explains how.
Useful links
- AEMET: what the warning levels mean
- AEMET Meteoalerta: current weather warnings
- Ministry of Health: heat stroke symptoms and first aid (Spanish)
- Málaga City Council: map of climate comfort areas and shelters (Spanish)
- Safety and emergencies in Spain
- Hospitals in Spain
FAQ: heatwaves in Spain
What temperature triggers a heat warning in Spain?
There is no single national number. AEMET sets different thresholds for each warning zone, so the same temperature can mean a yellow warning in one region and a normal day in another.
What is a refugio climático?
A climate shelter is a public space, often an air-conditioned library, civic centre or shaded park, where anyone can cool down for free during hot weather. Check your town hall website for locations and opening hours.
Can my employer make me work outdoors during a red warning?
Employers must protect outdoor workers from extreme heat. During orange or red warnings, if other measures are not enough, they must adapt conditions, including reducing or changing working hours.
How do I tell heat exhaustion from heat stroke?
Heat exhaustion usually brings heavy sweating, tiredness and dizziness and improves with rest and cooling. Confusion, hot dry skin or loss of consciousness point to heat stroke: call 112 immediately.
Disclaimer: This article is general information only and is not medical or legal advice. Warning levels, rules and shelter opening times can change – always follow AEMET, the emergency services and your doctor.
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